Privacy Policy | XpressDM (Anuman)

1. Introduction

Welcome to Xpress DM ("we," "our," or "us"). This Privacy Policy explains how we collect, use, store, and protect information when users connect their Instagram accounts and use our automation services.

2. Information We Collect

When you use our service, we may collect and process the following information:

• Instagram account ID and username
• Facebook Page information linked to your Instagram account
• Messages and conversation metadata necessary to provide automation features
• Access tokens and permissions granted via Meta's authorization flow
• Basic profile information provided through the Instagram Graph API

We only collect data that is necessary to provide and improve our services.

3. How We Use Information

We use the collected information to:

• Provide Instagram messaging automation features
• Send automated replies to users who initiate conversations
• Enable inbox management and workflow automation
• Provide analytics and service improvements
• Maintain platform security and prevent abuse

Important: We do not use Instagram data for advertising purposes and we do not sell user data.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share information only with:

• Trusted infrastructure providers (e.g., cloud hosting)
• Service providers strictly necessary to operate our platform
• Authorities when required by law

All partners are required to protect your data.

5. Data Retention

We retain data only as long as necessary to provide our services and fulfill legal obligations. When you disconnect your Instagram account or delete your account, we will delete or anonymize your data within a reasonable timeframe.

6. Data Security

We implement reasonable technical and organizational safeguards to protect your information, including encryption in transit and restricted access controls.

7. User Rights and Data Deletion

Users may request deletion of their data at any time.

To request data deletion:

• Email us at: support@xpressdm.com
• Subject line: Data Deletion Request

Upon verification, we will delete the requested data in accordance with applicable laws and Meta platform requirements.

8. Compliance with Meta Platform Terms

Our use of Instagram and Facebook data complies with Meta's Platform Terms and Instagram Graph API policies. We only process messages from users who have initiated conversations with connected Instagram accounts.

9. Children's Privacy

Our service is not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: support@xpressdm.com